Frequently Asked Questions
Answers to All Your Questions
We've compiled the most common questions from users to help you find answers quickly
Basic Features
About creating and managing short URLs
How long do short URLs remain valid?
Default is 1 day of freshness! Like fresh milk, but don't worry—you can customize the recipe: 30-minute flash shares, 3-day weekend specials, 2-week promotions, or choose unlimited for eternal collections
Can I modify an existing short URL?
Oops, once a short URL is created, it's like a sent message—no take-backs! So double-check before creating. But don't worry, if you really need to change it, creating a new one is super quick—easier than making instant noodles!
How do I set password protection?
Want to lock your link? Super easy! When uploading files, there's a "Password" option. Once set, visitors need to enter the passcode to view content. Like setting a phone password—only those who know it can enter your secret base!
File Upload & Processing
Common questions about media files
What file formats are supported?
We support all common media files! Including various formats of photos, videos, and music. After upload, the system automatically converts to the most universal web format, ensuring everyone can open links smoothly without compatibility issues.
File size and quantity limits?
Single file size limit is 200 MB, each short URL can attach up to 10 files. This capacity is more than enough for sharing daily photos and videos. For larger files, we recommend compressing or splitting before upload.
How long are files stored?
File retention follows the short URL. As long as the URL is valid, files remain stored. When the URL expires or is deleted, associated files are cleaned up too, ensuring your data security.
Troubleshooting
Solutions to common problems
What if a short URL won't open?
Don't worry if you can't open a link! Common causes: the link may have expired, or it requires a password to enter. Check these points first, and if problems persist, feel free to contact our support team.
Why did my file upload fail?
Upload failures usually have a few causes: most commonly files exceeding the 200 MB limit, or unstable network connection. Check file size—compress if too large, or split into smaller files for upload.
What if I forgot the password?
Sorry, for privacy and security, we cannot reset or recover short URL passwords. If you forget the password, you can only create a new short URL. We recommend choosing a memorable but secure password when setting it, and keeping it safe.
Can expired short URLs be restored?
Sorry, expired short URLs cannot be restored. Like expired milk, it can't be consumed anymore. We suggest creating a new short URL instead.